Privacy Policy

Medix East Africa Limited ("Medix", "we", "us") supplies medical equipment, laboratory reagents, hospital consumables and biomedical engineering services from Medical Plaza, Off Thika Road, Along Eastern Bypass, Near Tatu City Industrial Park, Ruiru, Kenya. This policy explains how we handle personal information submitted through https://medixeastafrica.com.

We collect only the information you choose to provide through the forms on this website: your name, job title, organisation, email address, telephone number, country and region, the products or services you are enquiring about, and any notes you add to your enquiry.

Our quotation, consultation and technical support forms prepare a message that is sent by email or WhatsApp. We do not operate accounts, and we do not ask for payment details on this website.

Our website uses browser storage on your device to remember the items in your quotation list between visits. That information stays in your browser and is not transmitted to us until you submit a request.

We use the information you submit to respond to your enquiry: to prepare and send a quotation, to arrange a consultation or product demonstration, to schedule a technical support visit, or to answer a question.

Where you have asked to receive product updates, we use your email address for that purpose until you ask us to stop.

We do not sell personal information, and we do not share it with third parties for their own marketing.

We share information with a manufacturer only where doing so is necessary to answer your enquiry — for example, to confirm a specification, obtain a spare part, or arrange warranty support for equipment at your facility.

We use service providers for email delivery and website hosting. These providers process information on our instructions and only to deliver those services.

We keep enquiry and quotation records for as long as needed to serve the customer relationship and to meet our legal, tax and warranty obligations. You may ask us to delete your information at any time, subject to those obligations.

Under the Kenyan Data Protection Act, 2019, you may request access to the personal information we hold about you, ask us to correct it if it is inaccurate, ask us to delete it, or object to how we use it. Write to marketing@medixafrica.com and we will respond.

This website uses browser storage for functional purposes only — remembering your quotation list. Where we use analytics to understand how the website is used, that data is aggregated and does not identify individual visitors.

Our contact and coverage pages embed a Google Maps frame so you can find our offices. Google may collect information about that interaction under its own privacy policy. WhatsApp links open a conversation in WhatsApp, which is operated by Meta under its own terms.

For any question about this policy or about information we hold, contact marketing@medixafrica.com or telephone +254 726 022122. You may also write to us at Medical Plaza, Off Thika Road, Along Eastern Bypass, Near Tatu City Industrial Park, Ruiru, Kenya.